This stage requires careful and attentive application of the various critical incident elements reviewed in the earlier stages of the Work PositiveCI process. The key is to tie all components together which will inform your final action plan.
1. Reviewing the Job Content CI Audit results
The Job Content CI audit uses simple colour coding which will help inform what actions should be taken for the risks identified and the necessary support measures required for inclusion within the action plan.
- For those events with ‘likelihood’ of exposure in the red shaded category and/or the yellow shaded category, robust critical incident interventions (primary, secondary and tertiary interventions) are required.
- For those events with ‘likelihood’ of exposure in the green shaded category, standard general workplace stress interventions (primary, secondary and tertiary interventions) are required in addition to tertiary critical incident interventions.
2. Review the employee survey CI results
The employee survey distributed at the measure stage involves sector specific audit questions for individual participants. It allows participants to indicate the frequency, type and scale of experiences of critical incidents experienced in their course of work and views on the supports they received. The employee survey CI results should be reviewed in conjunction with the Job Content CI Audit results.
Note - Focus groups could be established which will allow your organisation to address and review the findings further.
3. Analyse the findings of existing work practices
At the ‘Measure’ stage there was a requirement to identify the key elements for managing critical incident stress through the completion of the consultative checklist. The purpose of this exercise was to determine what systems and resources are currently available within the psychological support system. Where issues were identified for follow up under ‘Action Required’ these should be incorporated as part of your final action plan.
4. Reviewing Workforce Outcome Indicators
Reviewing workforce indicators for your service or department will help you determine if work-related stressors, psychosocial distress and critical incident stress are possible issues for your service or department.
Key performance indicators (KPIs) should be generated that have specific measurable targets for inclusion in the final action plan e.g. reducing accidents/incidents by x%.